If you need a taxi immediately or within the next hour please call Claire on
01284 766 777

and we will have our next available taxi ready and waiting.

COMPANY INFORMATION
A1 Cars of 4 Chamberlayne Road, Bury St Edmunds, Suffolk IP32 7EY is the trading name of A1 Cars (Suffolk) Limited registered in England and Wales No. 07753581.
VAT Registration Number 443 0140 03.
CONTENT DISCLAIMER
This website is provided for information only and A1 Cars does not accept any responsibility for inaccurate, missing or misleading information. Further, A1 Cars does not accept any responsibility for any loss, damage or injury that may arise from the use of this website and its contents. It is your personal responsibility to verify the accuracy of any information before taking any action based upon it. All opinions or views expressed are those of A1 Cars unless otherwise stated.

We may amend or alter the information in relation to our services and products on the website, or remove the website, at any time without notice. Any modifications to the disclaimer and privacy policy made at our discretion shall be effective immediately upon being displayed on this website and your continued use of the website will be deemed to constitute your acceptance of the modifications.

PRIVACY POLICY
Any personal information you give will not be stored or used for any other reason than in connection with the operation of this website and responding or progressing any comment or issue you have raised.  We will not pass any information to any person or third party without your permission unless we are required by Law to do so.

For security and training purposes, we automatically record all incoming and outgoing telephone calls, so that bookings made can be checked in the case of disputes. This ensures that accuracy is maintained at all times and is a valuable asset to the successful operation of our business.

Our online booking system is operated by Cordic Limited.  If you would like more information on how your data is stored and processed please contact A1 Cars.

We process personal data in respect of the professional services we provide our clients (individuals, companies and organisations) and also to keep them informed about our services and relevant industry updates. Occasionally we may process data of associated family members of our clients when so requested.

We only share data with a third party where they are involved in supporting us in providing the services we have agreed to provide you with, we will not pass any information to any person or third party without your permission unless we are required by Law to do so. We only share data in relation to our clients or business contacts where there is a clear need to do so and we take measures to ensure that data is passed to third parties in a secure manner and that they process and deal with that data in a secure manner.

Information you give us may be provided by filling in forms on our website, using our online booking system, corresponding with us by phone, email or otherwise. This may include your name, address, email address and phone number, financial information and information related to your business or personal circumstances.

In order to administer our website and for certain security elements to function, we may also collect information about your visit to our website such as your IP address. We do not associate your IP address with any personally identifiable information. This information is used for security and troubleshooting purposes. This information is collected both by our hosting provider and by our website cookies. ​Please see our cookie policy for more information.

We also collect information for statistical purposes using Google Analytics in order to help us understand how you use our website and how we may improve it. We have adopted the Google option to anonymise IP addresses, which is carried out as part of the collection process before Google store them on their servers in the USA and elsewhere, including the EEA. IP anonymisation means that no individual can be identified from a stored IP address. You can find out more about Google’s Analytics Policy here. This information is collected by website cookies. Please see our cookie policy for more information.

You are required to take reasonable steps to ensure that any passwords used to you in order to access some of the services we provide are kept confidential, secure and are not shared with anyone and that if you believe a password has been compromised that you will notify us as soon as reasonably possible. Passwords should be of a suitable level of complexity.

We encrypt data passing through the internet to and from our website however due to the nature of the internet it is impossible to ensure complete protection against interception and content being altered by outside parties so you should ensure that you satisfy yourself that the content you receive is authentic. Email transmission through the internet is not secure and you should likewise satisfy yourself that the messages you receive are authentic. We will never send any banking detail changes by open email.

You should familiarise yourself with the Government advice on protecting yourself against fraud and malicious attack through the internet – read more here.

We will take reasonable steps to protect the data we hold and to ensure that it is processed in accordance with this Privacy Policy.

ACCESS TO INFORMATION
You have the right to access information we hold about you. We may have to verify your identity before disclosing any information we hold.​  Any concerns or requests about your data should be addressed to :

Stephen Bye
A1 Cars
4 Chamberlayne Road
Bury St Edmunds
Suffolk
IP32 7EY

Tel : 01284 766 777

BOOKINGS
All bookings are confirmed by A1 Cars. Once your payment has been processed, you will receive a confirmation email with details of your booking. If we have any queries in relation to your booking and/or payment we will contact you.  If you do not receive your confirmation email within 24 hours or prior to your booking date (whichever is the sooner), please contact us on 01284 766 777.  If you have not received your confirmation email, we cannot guarantee your booking.  No bookings under £10 will be accepted.

CANCELLATION POLICY
Cancellation of any booking should be made by calling 01284 766 777. Notification of your cancellation will be sent to your email address or mobile number provided. Please quote your reference number in all correspondence as we will not accept a cancellation without it. This is for your own protection so that no one else can cancel your booking without your knowledge. It is your responsibility to ensure that you do not give your booking reference to anyone other than persons who you authorise to act on your behalf. If we receive notification that a booking should be cancelled and the reference number is quoted, we will cancel the booking. Please re-confirm your cancellation by return from the same email address or mobile number.

REFUNDS
Refunds will be given as follows

  • Any booking cancelled within 24 hours of your pick up time will be refunded in full.
  • Any booking cancelled within 6 hours of your pick up time will receive 50% refund
  • Any booking cancelled less than 3 hours of your pick up time will result in no refund.

SECURITY POLICY
A1 Cars do not store any credit card details, all payments are processed by Adelante.

Our Payment Service Provider is Adelante. Adelante provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Adelante’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Adelante uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Adelante systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Adelante is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.  Adelante is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.  More information about shopping securely with Adelante can be found at www.adelante.co.uk.

COOKIES
Cookies are small text files that can be used by websites to make a user’s experience more efficient. We use some cookies for certain functions of our website and others to help us improve our website and to help us make your visit more efficient and useful. When you visit our website we ask for your consent to use cookies. Please take a few moments to find out more about how we use them and what benefits they bring.

TYPES OF COOKIES

Necessary – we set a cookie to establish whether you use areas of our website that require a login. We also set a cookie which relates to the security system we use to protect our website, this cookie records your IP address, a unique identifier for your computer or other access device.

Our online booking system sets cookies which are essential to the functionality of the system.

These are session cookies which do not contain a set expiry date and unless deleted earlier, will expire when you close your browser. Our external web host may also automatically log your IP address.  Our Privacy Policy sets out how this information is used.

Functional – These cookies allow us to remember the choices you make and to enable certain functions on our website

  • We set a persistent cookie called “viewed_cookie_policy” and is set for 365 days. It is used to remember whether the visitor has “accepted” our cookie policy. If set it contains the word “yes”.  It does not track anybody’s personal data.
  • We set a persistent cookie called SGBPShowingLimitationDomain544 which counts the number of times our countdown application is displayed to you, it is stored for 24 hours.

Analytical – we also collect information for statistical purposes using Google Analytics, which helps us understand how you use our website and how we may improve it. We have adopted the Google option to anonymise IP addresses, which is carried out as part of the collection process before Google store them on their servers in the USA and elsewhere, including the EEA. IP anonymisation means that no individual can be identified from a stored IP address.  You can find out more about Google’s Analytics Policy here.

Although Google collects and processes information from our use of Google Analytic, the following cookies are classified as first party cookies as they are set by our website domain. This information is collected by both session and persistent website cookies. Persistent cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered and expire on a set date.

  • _ga : First Party persistent cookie – duration 2 years – Google Analytics cookie used to distinguish users
  • _gid : First Party session cookie – duration 24 hours – Google Analytics cookie used to distinguish users
  • _gat : First Party session cookie – duration 1 minute – Google Analytics cookies used to throttle request rate
  • _gali : First Party session cookie – duration 24 hours – Google Analytics cookie used to differentiate between links

By using our website, you agree that we can place these types of cookies on your device.

MORE COOKIE OPTIONS
The browsers of most devices you use to view the internet (computers, smartphones, etc) are typically set up to accept cookies. You can amend your cookie preferences for this website or any other websites through your browser settings by referring to their help section.

More information about how to disable cookies can be found on allaboutcookies.org

COPYRIGHT
All material on the website has been freely submitted and permission given for it to be used on the A1 Cars website. Reproduction of part or all of the contents of this website in any form is not permitted without the written consent of the owner of the individual material. Ownership of material may be provided by contacting A1 Cars. Full contact details can be obtained from the Contact Information page of this website.
LINKS
A1 Cars does not operate all of the websites to which there are links provided and therefore do not accept any responsibility or liability for the contents of those sites.   We do not endorse or affiliate ourselves with any of the websites or Companies to which we have provided links.
WEBSITE DESIGN
The website design including all icons, artwork, graphical images and unique coding are the copyright of or licensed to A1 Cars and the Website Designer, Mdsign and may not be reproduced without permission. All commercial reproduction is strictly forbidden and A1 Cars and Mdsign reserve the right to use legal process to preserve their copyright.

This policy was updated on 13th March 2019

For security & MONITORING PURPOSES, we automatically record all incoming and outgoing telephone calls, so that bookings made can be checked in the case of disputes.

This ensures that accuracy is maintained at all times and is a valuable asset to the successful operation of our business.

call us

01284 766 777

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new BOOKING APP coming soon...