Chat to Claire who will be able to give you instant answers, quotes, take bookings etc

A1 Cars of 4 Chamberlayne Road, Bury St Edmunds, Suffolk IP32 7EY is the trading name of A1 Cars (Suffolk) Limited registered in England and Wales No. 07753581.
VAT Registration Number 443 0140 03.

This website is provided for information only and A1 Cars does not accept any responsibility for inaccurate, missing or misleading information. Further, A1 Cars does not accept any responsibility for any loss, damage or injury that may arise from the use of this website and its contents. It is your personal responsibility to verify the accuracy of any information before taking any action based upon it. All opinions or views expressed are those of A1 Cars unless otherwise stated.

We may amend or alter the information in relation to our services and products on the website, or remove the website, at any time without notice. Any modifications to the disclaimer and privacy policy made at our discretion shall be effective immediately upon being displayed on this website and your continued use of the website will be deemed to constitute your acceptance of the modifications.

All material on the website has been freely submitted and permission given for it to be used on the A1 Cars website. Reproduction of part or all of the contents of this website in any form is not permitted without the written consent of the owner of the individual material. Ownership of material may be provided by contacting A1 Cars. Full contact details can be obtained from the Contact Information page of this website.

Any personal information you give will not be stored or used for any other reason than in connection with the operation of this website and responding or progressing any comment or issue you have raised.  We will not pass any information to any person or third party without your permission unless we are requited by Law to do so.

For security reasons, we automatically record all incoming and outgoing telephone calls, so that bookings made can be checked in the case of disputes. This ensures that accuracy is maintained at all times and is a valuable asset to the successful operation of our business.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.  We automatically collect statistical information about your visit to our site which is used by us to make improvements to our website unless you turn cookies off.

Our external web host may also automatically log your IP address, a unique identifier for your computer or other access device.

We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonamously on its servers in the US, you can find out more about Google’s Analytics Policy here.

We do not associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to our website, and to track the pages that you visit during your session.

A1 Cars does not operate all of the websites to which there are links provided and therefore do not accept any responsibility or liability for the contents of those sites.   We do not endorse or affiliate ourselves with any of the websites or Companies to which we have provided links.

The website design including all icons, artwork, graphical images and unique coding are the copyright of or licensed to A1 Cars and the Website Designer, Mdsign and may not be reproduced without permission. All commercial reproduction is strictly forbidden and A1 Cars and Mdsign reserve the right to use legal process to preserve their copyright.

All bookings are confirmed by A1 Cars. Once your payment has been processed, you will receive a confirmation email with details of your booking. If we have any queries in relation to your booking and/or payment we will contact you.  If you do not receive your confirmation email within 24 hours or prior to your booking date (whichever is the sooner), please contact us on 01284 766 777.  If you have not received your confirmation email, we cannot guarantee your booking.

Cancellation of any internet booking must be made via our Live Chat Talk [also referred to as Claire on the website]. Notification of your cancellation will be sent to your email address given. Please quote your reference number in all correspondence as we will not accept a cancellation without it. This is for your own protection so that no one else can cancel your booking without your knowledge. It is your responsibility to ensure that you do not give your booking reference to anyone other than persons who you authorise to act on your behalf. If we receive notification that a booking should be cancelled and the reference number is quoted, we will cancel the booking. Please re-confirm your cancellation by return from the same email address.

Refunds will be given as follows

  • Any booking cancelled within 24 hours of your pick up time will be refunded in full.
  • Any booking cancelled within 6 hours of your pick up time will receive 50% refund
  • Any booking cancelled less than 3 hours of your pick up time will result in no refund.

A1 Cars do not store any credit card details, all payments are processed by Adelante.

Our Payment Service Provider is Adelante. Adelante provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Adelante’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Adelante uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Adelante systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Adelante is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.  Adelante is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.  More information about shopping securely with Adelante can be found at


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01284 766 777


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For security reasons, we automatically record all incoming and outgoing telephone calls, so that bookings made can be checked in the case of disputes. This ensures that accuracy is maintained at all times and is a valuable asset to the successful operation of our business.