01284 766 777

A1 Cars Taxi and Executive Services at Bury St Edmunds are always pleased to hear from you

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We hope you have found our website useful.  If you have any comments or would like further information, please contact us by phone or email or if you prefer you can use the following form.

A1 Cars
4 Chamberlayne Road
Bury St Edmunds
Suffolk
IP32 7EY

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A1 Cars will not use your email address for any other purpose than replying to you – please refer to our privacy policy for full details.

If you want to book by phone or get a quote please call our control centre on
01284 766 777

and we will have our next available taxi ready and waiting.

For security & MONITORING PURPOSES, we automatically record all incoming and outgoing telephone calls, so that bookings made can be checked in the case of disputes.

This ensures that accuracy is maintained at all times and is a valuable asset to the successful operation of our business.

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We would like to inform our customers that we are open for business and running a normal a service.  Given the current situation with Coronavirus, we have put some information together which we hope you will find reassuring or helpful:

• Customers are being asked whether they are well and if they are showing any COVID-19 symptoms. Please advise us if you are.

• We are limiting the number of customers we are carrying at a time in certain vehicles. Customers are required to sit in the back of the car and to keep their distance when speaking to the driver. The operator will ask you how many passengers are travelling as some drivers will now take four passengers.

• Some of our vehicles are now fitted with protective screens between the driver and the rear passenger seating area. If you would like this kind of vehicle, please request at time of booking.

• Drivers are wiping down surfaces after each customer journey and may be wearing a mask. We ask that if you have a mask you should wear it too.

• If you are travelling to or from an airport you must wear a mask in the car and also when at the airport. If you do not have a mask you cannot enter the terminal building.

• Please do not come to the office. We have measures in place at the office to protect our staff but we would ask in the current circumstances you either book through our website, give us a call or use our App to book your taxi (details of our App can be found here https://a1cars.co.uk/download-our-booking-app/)

• We would like to help our customers as much as possible in these difficult times. If you have any prescriptions, click and collect or anything else we can collect and/or deliver for you then please give the office a call.  Items must be paid for in advance as our drivers will not be able to make payments on your behalf. Upon arrival we would ask that you do not come to the door, we will knock or ring and leave the item on your doorstep and wait at a safe distance to ensure we see you have received the items ok before leaving. Likewise if we are delivering an item for you, we will knock/ring to let you know we have arrived and move away while you place the item outside for us to collect.

• We are providing a PRIORITY SERVICE FOR HEALTH WORKERS, please let us know when you book.

If there is anything else we can answer to put your mind at rest that we are taking every precaution we can, then please do feel free to call us on 01284 766777.

Many thanks for your understanding, take care and keep safe.

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