For security & MONITORING PURPOSES, we automatically record all incoming and outgoing telephone calls, so that bookings made can be checked in the case of disputes.
This ensures that accuracy is maintained at all times and is a valuable asset to the successful operation of our business.
We would like to inform our customers that at the moment we are open for business and running as normal a service as we can. Given the current situation with Coronavirus, we have put some information together which we hope you will find reassuring or helpful:
• Customers are being asked whether they are well and if they are showing any COVID-19 symptoms or visited any of the Category 1 or 2 countries/regions in the last 14 days, please do not book a taxi if this applies to you.
• We are limiting the number of customers we are carrying at a time. Customers are required to sit in the back of the car and to keep their distance when speaking to the driver.
• Drivers are wiping down surfaces after each customer journey.
• Please do not come to the office. We have measures in place at the office to protect our staff but we would ask in the current circumstances you either book through our website, give us a call or use our App to book your taxi (details of our App can be found here https://a1cars.co.uk/download-our-booking-app/)
• We would like to help our customers as much as possible in these difficult times. If you have any prescriptions, click and collect or anything else we can collect and/or deliver for you then please give the office a call. Items must be paid for in advance as our drivers will not be able to make payments on your behalf. Upon arrival we would ask that you do not come to the door, we will knock or ring and leave the item on your doorstep and wait at a safe distance to ensure we see you have received the items ok before leaving. Likewise if we are delivering an item for you, we will knock/ring to let you know we have arrived and move away while you place the item outside for us to collect.
• We are providing a PRIORITY SERVICE FOR HEALTH WORKERS, please let us know when you book.
If there is anything else we can answer to put your mind at rest that we are taking every precaution we can, then please do feel free to call us on 01284 766777.
Many thanks for your understanding, take care and keep safe.
